Payment Terms & Refund Policy
1. General Information
These terms define the rules for payments and refunds within the MT2K9 online game server (hereinafter referred to as the “Server”).
The service provider is:
[PC-ENTER Sp. z o.o.]
Registered address: [ul. Ślężna 148, 53-111 Wrocław]
Country of registration: [POLAND]
Registration number / Tax ID / VAT: [PL8993002272]
Contact email: [
[email protected]]
2. Nature of Digital Goods
2.1. The subject of sale consists of digital goods intended solely for use within the Server, including premium points and virtual items available in the Item Shop.
2.2. Digital goods:
• have no monetary value outside the Server,
• cannot be exchanged for real-world currency,
• do not constitute financial instruments.
3. Payment Operators
3.1. Payments made within the Service are processed via external payment service providers, in particular:
a) Stripe – Stripe Payments Europe Ltd. or another relevant Stripe entity, depending on the user’s location,
b) SimPay – Payments Solution Sp. z o.o.,
c) dpay – Payments Lab sp. z o.o.
3.2. Payment card data is processed exclusively by Stripe, in accordance with its terms and conditions, privacy policy, and applicable security standards. The Service Operator does not store or process users’ payment card data.
4. Currencies and Prices
4.1. Prices may be displayed in different currencies (including EUR, USD, or others available at the time of purchase).
4.2. The final charged amount may vary depending on exchange rates and bank or card operator fees.
5. Payment Processing
5.1. Digital goods are delivered after successful payment confirmation.
5.2. In case of technical issues, delivery may be delayed.
6. Refund Policy
6.1. Due to the digital nature of the goods, once delivered, the user is not entitled to withdraw from the contract, in accordance with applicable EU law.
6.2. A refund may be granted only in justified cases, including:
• digital goods not delivered,
• technical issues preventing use of the goods,
• other exceptional circumstances assessed individually.
6.3. Refund requests must be submitted within 14 days from the transaction date by contacting support at: [
[email protected]].
6.4. Refund requests should include:
• transaction ID,
• in-game account name,
• description of the issue.
6.5. Refund requests are reviewed within up to 7 business days after receiving a complete request.
6.6. Approved refunds will be returned using the same payment method used for the purchase.
7. Chargebacks and Payment Disputes
7.1. In case of a dispute or chargeback initiated by a bank or card operator, the matter will be handled in accordance with Stripe procedures and the user’s financial institution.
7.2. The Server operator reserves the right to temporarily restrict account functionality as necessary to resolve the dispute.
7.3. Users are encouraged to contact support before initiating a chargeback to resolve the issue amicably.
8. Liability
8.1. The Server operator is not liable for:
• technical interruptions beyond its control,
• actions of external payment providers,
• errors resulting from incorrect data provided by the user.
9. Acceptance of Terms
9.1. Making a payment constitutes acceptance of these terms.
9.2. These terms are effective from the date of publication on the Server’s website.